Кто какие Ticket Request System использует

[ap]

Товарищи, поделитесь информацией,

кто какие Ticket Request System использует???

я присматриваюсь к OTRS
но не очень нравиться 2 момента:
1. нет возможности дать одному босу посмотреть какие проблемы возникали у его подчиненных.
2. не догнал где посмотреть отчетную информацию - типа средние затраты времени на работы

[Хостинг HostFood.ru]

Тарифы на хостинг в России, от 12 рублей: https://www.host-food.ru/tariffs/hosting/
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Выделенные сервера, Россия, Москва, от 2000 рублей (HP Proliant G5, Intel Xeon E5430 (2.66GHz, Quad-Core, 12Mb), 8Gb RAM, 2x300Gb SAS HDD, P400i, 512Mb, BBU):
https://www.host-food.ru/tariffs/vydelennyi-server-ds/
Недорогие домены в популярных зонах: https://www.host-food.ru/domains/

[princeps]

я использую встроенную в glpi

[Raven2000]

в glpi нормальная

[toxot]

В отрс можно чтобы все пользователи определенной группы(обслуживаемая компания/отдел) просматривали все заявки на компанию целиком.
Для построения отчетов писали специальный скрипт на пхп. Если нужно могу выложить пример скрипта.

[ap]

помощь в отчетах точно потребуется!!

заранее спасибо!

[ap]

нужна помощь товарищи:)

Код: Выделить всё

[Mon Feb 22 18:46:35 2010] ServerUtil.pm: ap_get_server_banner() not available until httpd/2.2.4 falling back to ap_get_server_version() at /usr/local/lib/perl5/site_perl/5.10.1/mach/XSLoader.pm line 94.
[Mon Feb 22 18:46:35 2010] ServerUtil.pm: ap_get_server_description() not available until httpd/2.2.4 falling back to ap_get_server_version() at /usr/local/lib/perl5/site_perl/5.10.1/mach/XSLoader.pm line 94.
[Mon Feb 22 18:46:37 2010] ServerUtil.pm: ap_get_server_banner() not available until httpd/2.2.4 falling back to ap_get_server_version() at /usr/local/lib/perl5/site_perl/5.10.1/mach/XSLoader.pm line 94.
[Mon Feb 22 18:46:37 2010] ServerUtil.pm: ap_get_server_description() not available until httpd/2.2.4 falling back to ap_get_server_version() at /usr/local/lib/perl5/site_perl/5.10.1/mach/XSLoader.pm line 94.

ну а дальше

Код: Выделить всё

[Mon Feb 22 18:46:39 2010] -e: DBI connect('otrs','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at /usr/local/lib/perl5/site_perl/5.10.1/Apache/DBI.pm line 213

подскажите где и чего:)

Freebsd 8.0 Generic

Код: Выделить всё

apache-2.0.63_3     Version 2.0.x of Apache web server with prefork MPM.
autoconf-2.62       Automatically configure source code on many Un*x platforms
autoconf-wrapper-20071109 Wrapper script for GNU autoconf
cvsup-without-gui-16.1h_4 File distribution system optimized for CVS (non-GUI version
en-freebsd-doc-20090913 Documentation from the FreeBSD Documentation Project
expat-2.0.1_1       XML 1.0 parser written in C
ezm3-1.2_1          Easier, more portable Modula-3 distribution for building CV
freetype2-2.3.11    A free and portable TrueType font rendering engine
gd-2.0.35_3,1       A graphics library for fast creation of images
gettext-0.17_1      GNU gettext package
gmake-3.81_3        GNU version of 'make' utility
help2man-1.37.1     Automatically generating simple manual pages from program o
ispell-3.3.02_5     An interactive spelling checker for multiple languages
jpeg-8              IJG's jpeg compression utilities
libiconv-1.13.1_1   A character set conversion library
libtool-2.2.6b      Generic shared library support script
m4-1.4.13,1         GNU m4
mod_perl2-2.0.4_2,3 Embeds a Perl interpreter in the Apache2 server
mysql-client-5.0.90 Multithreaded SQL database (client)
mysql-server-5.0.90 Multithreaded SQL database (server)
otrs-2.4.7          Open Ticket Request System
p5-Algorithm-Diff-1.1902 Perl interface to compute differences between two objects
p5-Apache-DBI-1.08  DBI persistent connection, authentication and authorization
p5-Apache-Reload-0.10_2 Reload changed modules
p5-Authen-SASL-2.13 Perl5 module for SASL authentication
p5-BSD-Resource-1.2903 Perl module to access BSD resource limit and priority funct
p5-Bit-Vector-7.1   Library of advanced math functions that includes a Perl OO
p5-Carp-Clan-6.04   Report errors from perspective of caller of a "clan" of mod
p5-Compress-Raw-Zlib-2.024 Low-Level Interface to zlib compression library
p5-Compress-Zlib-2.015 Perl5 interface to zlib compression library
p5-Convert-BinHex-1.119 Perl module to extract data from Macintosh BinHex files
p5-Crypt-PasswdMD5-1.3_1 Perl module that provides interoperable MD5-based crypt() f
p5-Crypt-SSLeay-0.57 Perl5 interface to allow p5-libwww LWP to make https connec
p5-DBD-mysql-4.013  MySQL driver for the Perl5 Database Interface (DBI)
p5-DBI-1.60.9       The perl5 Database Interface.  Required for DBD::* modules
p5-Date-Pcalc-6.1   Gregorian calendar date calculations
p5-Digest-HMAC-1.02 Perl5 interface to HMAC Message-Digest Algorithms
p5-Digest-SHA-5.48  Perl extension for SHA-1/224/256/384/512
p5-Digest-SHA1-2.12 Perl interface to the SHA-1 Algorithm
p5-Email-Date-Format-1.002 Produce RFC 2822 date strings
p5-GD-2.44_1        A perl5 interface to Gd Graphics Library version2
p5-GD-Graph-1.44.01_3 Graph plotting module for perl5
p5-GD-TextUtil-0.86_2 Text utilities for use with GD drawing package
p5-GSSAPI-0.26      Perl extension providing access to the GSSAPIv2 library
p5-HTML-Parser-3.64 Perl5 module for parsing HTML documents
p5-HTML-Tagset-3.20 Some useful data table in parsing HTML
p5-IO-Compress-Base-2.015 Base Class for IO::Uncompress modules
p5-IO-Compress-Zlib-2.015 Perl5 interface for reading and writing of (g)zip files
p5-IO-Socket-INET6-2.56 Perl module with object interface to AF_INET6 domain socket
p5-IO-Socket-SSL-1.31 Perl5 interface to SSL sockets
p5-IO-stringy-2.110 Perl5 module for using IO handles with non-file objects
p5-MIME-Lite-3.02.7 A simple interface for creating (not parsing!) MIME message
p5-MIME-Tools-5.427_2,2 A set of perl5 modules for MIME
p5-MIME-Types-1.28  Perl extension for determining MIME types
p5-Mail-Tools-2.06  Perl5 modules for dealing with Internet e-mail messages
p5-Math-BigInt-1.89 Math::BigInt - Arbitrary size integer math package
p5-Module-Reload-1.07 Reload perl library files when updated on disk
p5-Net-DNS-0.66     Perl5 interface to the DNS resolver, and dynamic updates
p5-Net-IMAP-Simple-1.1910 Perl extension for simple IMAP account handling
p5-Net-IP-1.25_1    Perl extension for manipulating IPv4/IPv6 addresses
p5-Net-SMTP-SSL-1.01 An SMTP client supporting SSL
p5-Net-SSLeay-1.36  Perl5 interface to SSL
p5-PDF-API2-0.73    'The Next Generation' of Text::PDF::API
p5-SOAP-Lite-0.710.10 SOAP::Lite - Client and server side SOAP implementation
p5-Socket6-0.23     IPv6 related part of the C socket.h defines and structure m
p5-Storable-2.21    Persistency for perl data structures
p5-Sub-Uplevel-0.2200 Sub::Uplevel - apparently run a function in a higher stack
p5-Task-Weaken-1.03 Ensure that a platform has weaken support
p5-Test-Exception-0.29 Test::Exception - test functions for exception based code
p5-Text-CSV-1.16    Composition and decomposition of comma-separated values
p5-Text-Diff-1.37   Text::Diff - Perform diffs on files and record sets
p5-TimeDate-1.20,1  Perl5 module containing a better/faster date parser for abs
p5-URI-1.52         Perl5 interface to Uniform Resource Identifier (URI) refere
p5-XML-FeedPP-0.41  Get an RSS file and parse it
p5-XML-Parser-2.36_1 Perl extension interface to James Clark's XML parser, expat
p5-XML-TreePP-0.39  Pure Perl implementation for parsing/writing xml files
p5-XSLoader-0.10    Dynamically load C libraries into Perl code
p5-gettext-1.05_2   Message handling functions
p5-libwww-5.834     Perl5 library for WWW access
p5-version-0.78     Perl extension for Version Objects
perl-threaded-5.10.1 Practical Extraction and Report Language
pkg-config-0.23_1   A utility to retrieve information about installed libraries
png-1.2.42          Library for manipulating PNG images
ru-freebsd-doc-20090913 Russian translation of the FreeBSD Documentation Project

[ap]

проблему выше решил установкой портов.

вылезли дальше

Код: Выделить всё

[Mon Feb 22 22:22:38 2010] [error] [Mon Feb 22 22:22:38 2010] -e: Can't locate object method "new" via package "Kernel::Config" at /usr/local/otrs/bin/cgi-bin/installer.pl line 51.\n

[ap]

Товарищи, ну помоги те кто нить с проблемой

Код: Выделить всё

Software error:

Can't locate object method "new" via package "Kernel::Config" at /usr/local/otrs/bin/cgi-bin/installer.pl line 51.

всю голову сломал
2 раза уже ставил на разные апачи один фиг
ставил со свежих портов

[Raven2000]

Давай по порядку. Что ставишь, на что ставишь. В какой последовательности и где затыкаешься.